Vendor Marketplace FAQ

Scroobious, Inc.

Find answers to common questions on our Vendor Marketplace.

If you still can't find what you're looking for below, email us, or drop us a note!

General FAQs

  • Vendors must meet these requirements and apply to list their business on Scroobious:

    • Be able to provide basic company details, including your company name, description, and website.

    • Submit an intro video.

    • Be nominated by a Scroobious community member, or be able to provide at least one reference from a client that can be verified and share a review.

    • Within reason, be responsive to messages received from our community members.

    If you are a vendor, you can fill out this form to get started.

    If you are a community member who would like to recommend a vendor you trust, fill out this form to share your favorite partners!

  • The Scroobious team reviews each vendor profile and community review before they are published on the marketplace. While we cannot verify all individual claims made, we take baseline steps to verify to the best of our ability that people are who they say they are, and that published profiles and reviews meet the standards outlined in our content guidelines.

  • Community-driven recommendations are the core of our marketplace. Vendor ratings and reviews are submitted by founders, investors, and other trusted members of the Scroobious community.

    All reviews are moderated by the Scroobious team in accordance with our content guidelines.

  • Extended community reviews are reviews from trusted members of the Scroobious community who may not have an account on the Scroobious platform. These reviews are vetted by the Scroobious team for quality, relevance, and overall utility for our community.

  • Please reach out to our team at help@scroobious.com or send us a message here.

For Community Members

  • No! As a Scroobious community member, access to our vendor marketplace and the ability to connect with any of our vendors is included in your subscription benefits, and at no extra charge.

  • Great! Fill out this form to share your favorite service providers.

For Vendors

  • We're offering access to our beta program at no charge while we chip away at improvements. It's a work in progress and we'd love to hear your feedback along the way!

    So what does that mean? You can list your business on Scroobious free of charge and you'll be the first to hear details when we launch our paid plan.

  • In order to list on the Scroobious Vendor Marketplace, you must meet these requirements:

    • Be able to provide basic company details, including your company name, description, and website.

    • Submit an intro video.

    • Be nominated by a Scroobious community member, or be able to provide at least one reference from a client that can be verified and share a review.

    • Within reason, be responsive to messages received from our community members.

    If you're interested in listing your business on our marketplace, you can fill out this form to get started.

    1. Fill out this form to get started. We'll collect some basic information about your business, including a brief intro video so our community can get to know you, the human behind the business!

    2. Our team will work with you to make sure your profile is in tip-top shape.

    3. We'll celebrate your launch on the marketplace together... More details to come!

  • You'll need:

    • 📝 Basic details about your business (e.g. name, website, about us)

    • 📹 A brief intro video (don't worry, we'll guide you on this!)

    • 💌 A reference from a previous client who can share a brief note for our community on their experience working with you. A reference by a Scroobious community member is ideal, but not required.

    Fill out this form to get started.

Vendor Marketplace Content Guidelines

Community-driven recommendations are at the core of our marketplace, and our goal is for our marketplace to be the trusted place for you to come to when you need to find the right partners.

All content on the marketplace, including vendor profiles, reviews, and direct messages, are expected to adhere to these guidelines to help us continue to foster a safe place for community members to connect with trusted vendors.

Messaging Vendors

Do's

  • Ask Vendors questions about their services and products to help you vet the right provider for your business.

  • Reach out to redeem an offer!

Don'ts

  • Self-promotion, recruitment, lead generation, and other solicitation detract from the overall usefulness of the marketplace and are strictly prohibited.

  • Messages that can be construed as threats, harassment, or hate speech are not acceptable.

Vendor Reviews

Do's

  • Post relevant content. Make sure your contributions are mindful of what you think other founders and community members would find useful in considering a vendor.

  • Share your personal experience with a vendor. Reviews will only be accepted if you (or for our investor friends, a founder in your portfolio) has directly worked with a given vendor.

Don'ts

  • Promotional content. Content that is blatantly self-promotional detracts from the usefulness of reviews and is not allowed.

  • Conflict of interest. The goal of our marketplace is to provide trusted recommendations, so reviews will not be accepted by a vendor's own employees, friends, relatives, or competitors.

  • Inappropriate content. Content that can be construed as threats, harassment, or hate speech is not acceptable.

Vendor Profiles

Community Offers (Vendor Perks)

We are so appreciative of the myriad of contributions that our vendor partners make through their Community Offers! To ensure that Community Offers are made in the give-first spirit of our community, we ask that offers align with the following guidelines.

✅ Community Offers Are:

  • Contributions from vendors that are genuinely offered to Scroobious community members with no expectation of getting anything back.

  • Centered on founder success. We believe that when founders win, we all win.

  • A great way for vendors to foster trust by demonstrating a give-first mindset.

  • An opportunity for more visibility on the Scroobious platform. Our Vendor Marketplace search features make finding vendor profiles with a Community Offer easy. Additionally, Community Offers are often highlighted in community conversations and marketing communications.

❌ Community Offers Are Not

  • Transactional. All Community Offers are expected to be perks to Scroobious community members, with no expectation of an exchange.

  • Sales calls. Vendors interested in contributing a Community Offer in the form of a free consultation call are expected to clarify how the call will benefit founders beyond a sales relationship. We've received feedback that it can be confusing to discern, so we want to make sure your perk doesn't come across that way!

Moderation Process

All vendor profiles and reviews are moderated by Scroobious team members in accordance with our Content Guidelines outlined on this page. Additionally, our team reviews any content that is flagged by community members.

To preserve the authenticity of reviews and trust in recommendations, Scroobious does not alter the content of reviews submitted. We also do not suppress critical reviews that are constructive in nature.

While we are unable to verify the veracity of specific statements made by individuals on our platform, we do monitor and review content based on these guidelines. We reserve the right to:

  • Notify members if their content has been flagged.

  • Remove or restrict content that is in violation of our content guidelines.

  • Temporarily or permanently suspend accounts or service privileges, depending on the severity of an offense. Repeated offenses or egregious behavior can result in a permanent ban.

Contact Us

If you have any questions or concerns, please reach out to us at help@scroobious.com or by sending us a message here.

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